Support & Assistance

Need help with your DropSite account or have questions about our services? Fill out the form below and our support team will get back to you as soon as possible.

Frequently Asked Questions

How quickly will I receive a response?

We aim to respond to all support inquiries within 24 hours during business days. High priority issues are typically addressed within 4-6 hours.

Can I track the status of my support request?

Yes, you'll receive a confirmation email with a tracking number that you can use to check the status of your request in your account dashboard.

What information should I include in my support request?

For the fastest resolution, please include your account details, a clear description of the issue, any error messages you've encountered, and steps to reproduce the problem if applicable.